Portal Home > Knowledgebase > Technical Questions


Can I allow port forwarding/incoming connections?
We offer two types of port forwarding:Dynamic Port Forwarding :Only 1 tcp and udp port is...
Can I use EarthVPN through my Cable / DSL router or firewall?
If your router/firewall supports PPTP/LT2P pass-through, you should have no troubles connecting....
Can I use my Apple TV, Boxee Box, Roku, SmartTVs, Xbox, Playstation etc. with your service?
You can use dd-wrt/tomato firmware supported routers to share your VPN connection to Apple TV,...
Do you keep ANY logs which would allow you or a 3rd party to match an IP-address and a time stamp to a user of your service?
EarthVPN does NOT log any VPN usage or user activity. Neither us nor third parties are...
Do you offer DOS/DDOS attacks protection with your vpn service ?
By default our VPN service offers you internet access via Network Address Translation(NAT)...
Do you offer dynamic or static IP addresses?
We offer both dynamic and static IP address.Our accounts include dynamic IP address as default...
Do you prevent DNS leaks ?
Yes, when connected to our VPN service, public DNS servers are automatically assigned to your...
Do you support IPv6?
Currently we do not support IPv6. We expect to be able to provide IPv6 at the end of 2016.
Do you support P2P/Torrent ?
EarthVPN have offshore servers on all continents specially optimized for P2P and Torrent...
Does your VPN service support MAC, Linux, iPhone, iPad, Android, Nokia, Windows mobile etc ?
We provide VPN Client software for Windows and MAC OS.Our service is also compatible with nearly...
Help, it doesn't work. What should I do ?
Don't worry , if you are unable to get EarthVPN to work , We provide you complete Support. You...
How can I test if EarthVPN is working?
After connecting to one of EarthVPN servers please visit http://www.iplocation.net to...
How does a VPN Work ?
Once you connect to our VPN server your computer is assigned a new IP address, an IP address that...
How many users can connect to the VPN simultaneously?
You can use your account with up to 3 devices and connect concurrently if they are all connected...
I Have DD-WRT / Tomato Firmware Router , can i Configure your VPN on it ?
If your DD-WRT firmware version is v24 or above so yes it can be configured and you can connect...
I’m trying to send email with smtp but its not working?
The sending of email with smtp protocol(tcp port 25) has been blocked due to spammers abusing our...
In the event you receive a DMCA takedown notice or European equivalent, how are these handled?
EarthVPN has offshore servers on all continents specially optimized for P2P and...
Is there a speed/bandwidth limit on your VPN Service?
EarthVPN users can enjoy unlimited network transfer speeds of up to 1Gbps and unlimited bandwidth...
My Internet speed is slow after connected to VPN.What should I do ?
Server speed is variable based on several different factors including: your location, your...
My ISP/Company/School/Government etc has blocked VPN protocols Connection , So how can i connect to EarthVPN?
Please make sure you are using one of the public DNS servers below on your computer/router in...
Optimized for China Locations
In case you are connecting from China we suggest trying to connect below locations by choosing...
Server Address List
EarthVPN Server Access Details: You may download newest version of EarthVPN one-click all-in-one...
Under what jurisdictions does your company operate and under what exact circumstances will you share the information you hold with a 3rd party?
Under no circumstances we will provide any personal or private information to the third parties....
What encryption do you use?
PPTP encryption uses MPPE 128bit cipher with or without compression and MS-CHAPv2...
What is A VPN?
VPN is an acronym for 'Virtual Private Network', historically used by private organizations to...
What is SSH Tunnel/Socks Proxy aka Torrent Proxy?
A proxy server, commonly known as a proxy, is simply a computer that acts as an intermediate...
What is the description of your add-on products?
You may find the description of our add-ons below.Each Add-on costs $1.99 per month or $19.99 per...
What is the difference between a Shared and Unshared Dedicated IP address ?
By default our vpn services offer shared IP address and when using dynamic or static shared IP...
What is the difference between PPTP, L2TP, SSTP, OpenVPN and SSH/Socks Protocols?
PPTPPoint-to-Point Tunnelling Protocol (PPTP) is a Microsoft invention for creating VPN over...
Where are your VPN servers located?
Our servers are located on 54 countries and 190 locations which are strategically placed on 6...
Which payment systems do you operate and how are these linked to individual user accounts?
We currently accept Paypal, Credit Cards, Bitcoins, Alipay, Unionpay and Webmoney.We make sure...
Which VPN protocols do you offer?
We support PPTP and L2TP; industry standard VPN protocols that have built-in support for multiple...
Why Do I Need a VPN Service ?
There are many good reasons to use a commercial VPN service provider. You can find the most...
Will a VPN slow down my internet connection?
The speed of your VPN connection will always vary based on a number of factors:The most important...
Will i be able to Watch UK TV and BBC iPlayer outside UK using your VPN ?
Yes , you will be able to watch UK TV and BBC iPlayer and other UK geolocated services using our...
Will i be able to Watch US and UK TV stations using your VPN ?
Yes, you will be able to watch US and UK TV Stations using our services. Just be sure to connect...

Language: